Privacy Policy — Syslics

Last Updated: 29 January 2026

Syslics (“Syslics”, “we”, “us”, “our”) operates the website syslics.com and provides managed hosting services including Shared Hosting, VPS Hosting, Dedicated Servers, security protection (e.g., firewall/WAF, DDoS mitigation), backups & recovery, and related infrastructure support (the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.

Contact

If you have questions about this Privacy Policy or your personal data, contact us:
Email: info@syslic.xyz
Address: Ballygaddy RD, Tuam, Co Galway, Ireland
Phone: +353 89 940 8498

1. Information We Collect

We may collect the following categories of information:

A) Information you provide to us

• Account & contact details: name, email address, phone number, company name, billing address.
• Support communications: messages you send via contact forms, email, or tickets (including attachments you choose to provide).
• Service configuration details: information needed to provision or manage your hosting (e.g., server preferences, migration details).

B) Payment and billing information

When you purchase Services, we (or our payment processors) process billing details. We generally do not store full payment card details on our servers; payment processors handle payment data according to their own policies.

C) Information collected automatically (website + service logs)

• Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, referral URLs.
• Cookies and similar technologies: used to keep the site working, remember preferences, and understand site performance.
• Security and server logs: system logs, access logs, error logs, and security events (important for threat detection, abuse prevention, and uptime monitoring).

D) Customer Content (data you host with us)

If you use Syslics to host websites, applications, databases, or files, you may upload or generate content that includes personal data (“Customer Content”). In that case:

• You control what you upload and how it is used.
• Syslics processes Customer Content to provide and secure the Services, and as instructed by you (as the customer).

2. How We Use Information

We use personal data to:

• Provide and operate Services (provision hosting, maintain uptime, customer support).
• Secure our platform (fraud prevention, DDoS protection, firewall/WAF operations, malware defense, incident response).
• Manage billing and accounts (invoices, payments, service notices).
• Improve our website and Services (performance, reliability, user experience).
• Communicate with you (service updates, responses to requests, policy changes).
• Comply with legal obligations (lawful requests, enforcing rights, preventing prohibited activity).

3. Legal Bases for Processing (EEA/UK)

If you are located in the EEA/UK, we process personal data under these legal bases (as applicable):

• Contract: to deliver the Services you request.
• Legitimate interests: to secure, maintain, and improve Services (e.g., preventing abuse, ensuring uptime).
• Consent: where required (e.g., certain cookies/marketing communications).
• Legal obligation: where processing is required by law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Strictly necessary functions (security, session management).

Preferences (remembering settings).

Performance and analytics (understanding how visitors use the site and improving performance).

You can control cookies through your browser settings. If you disable certain cookies, parts of the site may not function properly.

5. How We Share Information

We may share personal data with:

• Service providers/processors who help us deliver Services (e.g., infrastructure, monitoring, backup storage, payment processing, customer support tools). They may only use data to provide services to us.
• Legal and compliance parties when required by law, court order, or lawful request, or to protect rights, safety, and security.
• Business transfers (merger, acquisition, or asset sale). If this happens, we will take reasonable steps to ensure continued protection of personal data.

We do not sell your personal information.

6. International Data Transfers

Your data may be processed in countries other than where you live (for example, where our service providers or data centers operate). Where required, we use appropriate safeguards to protect international transfers.

7. Data Retention

We retain personal data only as long as necessary for:

• delivering the Services,
• legal and accounting obligations,
• resolving disputes,
• enforcing agreements,
• security monitoring and incident investigation.

Retention periods may vary depending on the data type and legal requirements.

8. Security

We use reasonable technical and organizational measures to protect personal data, including access controls, monitoring, and security tooling. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights to:

• access, correct, update, or delete your personal data,
• object to or restrict processing,
• request data portability,
• withdraw consent (where processing is based on consent),
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@syslic.xyz.

10. Children’s Privacy

Our website and Services are not directed to children, and we do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last Updated” date.